Legal terms before account access
Our Legal position explains the conditions attached to account access, identity checks, payment records and requests made through our contact path. We ask you to use accurate account details because a phone verification step may be needed before access is completed. Where local law permits, you
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can use the account areas described on this page; eligibility still depends on local law and your location. Payment references may include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, but the named rail does not change your duty to follow applicable rules. If
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a legal requirement conflicts with an account request, we may pause the request while checking the relevant record. Keep your receipt, account phone number and message reference together so we can match a question to the correct account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.